Mandy Milner
Gallen.Neilly Summer Intern 2011
In the couple of months I have been working at Gallen.Neilly I have learned a couple key tips when dealing with the media. I compiled this list by listening around the office and talking with my boss and coworkers. I know they aren’t mind-blowing ideas, but I hope they show some of the things I have picked up on throughout my internship. Although they are all directly related to PR, I think some of them can be broadened and will be useful lessons that I take with me as my work develops into a career.
Answer the five (or six) questions as quickly as possible in a press release. Who? What? Where? When? Why? (And sometimes How?). This was the first thing I learned – on day one. My boss says his journalism professor in college told this to the students on his first day of class as well. He also continues to repeat it and although the first time I heard it I thought to myself “yeah, yeah, I know.” I find myself listing out each of the five (or six) questions and answering each one before I begin drafting a press release. Although it seems obvious, it is apparent when some of the five questions are not answered. Like when you read a news article and you ask yourself, “why do I care?” or “so what exactly are they doing?”
Don’t be offended when they don’t want your press release. Reporters end up on tons of media lists by a number of agencies and there is a lot of news going on every day – too much for them to cover everything that comes across their desk. Just because your story wasn’t the most interesting that day doesn’t mean the reporter won’t write an article about your client in the future.
Don’t continually call reporters asking if they have received the release you just sent out. Chances are they did. And they will promptly tell you that before hanging up on you. Again, with the amount of releases they get each day, they do not have the time or interest in confirming that they got it.
Be prompt when returning calls, reporters are often on a deadline and are on the hunt for a quote to put in their article. Reporters may call a couple companies mentioned in their article to better the chances of one firm getting back to them with a quote for the article. Getting your client a quote in an article is big, and it’s exciting. Don’t wait around to call the reporter back because if you wait too long, the reporter may get a quote from somebody else, and you (and your client) have missed a great opportunity.
Do your work. On time. This pretty much goes for any job, but in PR, if you wait too long to send out a release or don’t finish it on time another company may beat you to it. Reporters don’t want old news, they want to be the first to report on a particular event, and you want to supply them with the information so they can do that, before anyone else. When clips come in, it also shows your client that you know the right people and can get their information to the public.
Blog By Mandy Milner